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Portal

Customer DNS

Admin → DNS manages DNS at the customer level: the top-level domains your organisation owns, and the records published under them.

Looking for a different kind of DNS?

The portal manages DNS at more than one level, configured in different places:

  • This page — the top-level domains your organisation owns, and the records under them. Found at Admin → DNS.
  • Cloudspace DNS — records for the resources inside a cloudspace, published under the cloudspace's own subdomain. Found on the cloudspace's DNS tab.
  • Operator DNS — the platform's own top-level domain, which the levels above build on. Operators only, at Cloud admin → Settings → DNS.

The page has two tabs:

  • TOP LEVEL DOMAINS — the domains registered to your customer account.
  • DNS RECORDS — the individual records published under those domains.

Top-level domains

Every customer account starts with a domain provided by your operator, of the form <customer>.<operator cloud-resource domain>. The middle segment (for example deployments) is operator-specific. You can add your own domains alongside it.

The list shows each domain with a Valid indicator, which reflects whether the domain's delegation currently resolves correctly.

Adding a top-level domain

Adding a top-level domain is a 3-step wizard:

Open the TOP LEVEL DOMAINS tab and select ADD TOP LEVEL DOMAIN. The wizard steps are Add Domain, Validate domain ownership and Validate NS:

  1. Add Domain: enter the domain name in the Top level domain field (under "Configure your top level domain") and click CONTINUE.
  2. Validate domain ownership: add the listed TXT record at your registrar and click VERIFY. CONTINUE is enabled once the record is verified, and BACK returns to the previous step. The domain is not stored until it has been verified. DNS propagation can take up to 72 hours.
  3. Validate NS: add the listed NS records pointing to the platform nameservers and click verify. Then click submit, which is enabled once the NS records are validated.

Warning

Adding a domain here does not register it or take ownership of it. You must already control the domain. A domain can only be added once its NS records already point at the platform nameservers; otherwise the add is rejected with the NS records to create.

DNS records

The DNS RECORDS tab lists every record across your domains, with a search box and the columns Record type, Name, Cloudspace, Virtual machine, Value and Actions.

Adding a record

  1. Open the DNS RECORDS tab and select ADD DNS RECORD.

  2. Complete the form:

    Field Notes
    Record type One of A, AAAA, MX, TXT, CNAME, NS, SRV, CAA
    Subdomain (optional) The host part only. Leave it empty to create the record on the domain itself
    Available top level domains The domain to publish under
    Value The record's target. For A and AAAA this is an IP address; for CNAME and MX a hostname; for TXT free text
    Priority Shown for MX and SRV records. 0 or higher; lower numbers are preferred

  3. Select Submit.

The Subdomain field takes only the host label, not the full name — entering www with the domain example.com publishes www.example.com. The placeholder shows the pattern: [subdomain].yourtopleveldomain.com.

Note

Record types accept different value formats, and the form adjusts as you change the type — for example, SRV records also ask for Protocol, Service and Weight/Port, and CAA records ask for Flag, Tag and Domain. Value validation follows the selected type; if a value is rejected, check it against the format expected for that record type.

Choosing between customer and cloudspace DNS

Use When
Customer DNS (this page) Publishing records for your own domains — a public website, mail routing, domain verification
Cloudspace DNS Publishing names for resources inside one cloudspace, under the cloudspace's own subdomain

Validating a Top-Level Domain

Each domain row has a refresh icon to re-check NS delegation. A bulk Validate selected button in the subtop bar validates multiple selected domains at once.

Editing the VCO-Provided Top-Level Domain

The VCO-provided domain (the one auto-created for the customer) has an edit pencil icon that opens a dialog to change the subdomain prefix.

DS Record Page

Clicking a non-VCO domain name (one you added yourself) opens a detail page showing the DS record for that domain, which you can use at your registrar.

Bulk Delete

Selected top-level domains and selected DNS records can be deleted in bulk via the Delete selected button in the subtop bar.