Login, Password Recovery & Two-Factor Authentication

This guide covers signing in to Pilvio.pro, recovering a forgotten password, and enabling or disabling two-factor authentication (2FA).

Signing In

Password-Based Login

1. Go to your Pilvio.pro portal URL.
2. Enter your email address (or username) in the first field.
3. Enter your password in the second field.
4. Click Login.

Tip

If your organisation has set up Single Sign-On (SSO), you can sign in using your corporate credentials instead — see the SSO options below.

Single Sign-On (SSO)

If your organisation has configured an identity provider, the login page shows additional sign-in buttons such as:

• Sign in with Google
• Sign in with Microsoft (or other configured SSO providers)
• Sign in with Office 365
• Sign in with AD FS

Click the appropriate button to authenticate through your corporate identity provider. You will be redirected to your provider's login page; after successful authentication you are returned to Pilvio.pro without needing to enter an Pilvio.pro password.

Tip

If you do not see the expected SSO option, contact your organisation administrator.

Password Recovery

If you have forgotten your password:

1. On the login page, click forgot password below the password field.
2. Enter the email address associated with your Pilvio.pro account.
3. Click Send recovery email.
4. Check your email inbox for a password reset message from Pilvio.pro.
5. Click the reset link in the email. The link is time-limited.
6. Enter a new password and confirm it.
7. Click Reset Password (or the equivalent button).
8. Return to the login page and sign in with your new password.

Tip

If you do not receive the reset email, check your spam folder. Also ensure you are using the correct email address. Contact your organisation administrator if problems persist.

Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security by requiring a second form of verification in addition to your password.

Enabling 2FA

1. After logging in, navigate to Settings (your profile/settings area).
2. Find the Two-Factor Authentication or Security section.
3. Click Enable 2FA (or the equivalent button).
4. The portal will display a QR code.
5. Open a TOTP authenticator app on your phone (such as Google Authenticator, Authy, or 1Password).
6. Scan the QR code with the app, or manually enter the secret key provided by the portal.
7. The app will generate a one-time code. Enter this code in the portal to confirm setup.
8. 2FA is now active. Save any backup codes provided by the portal in a secure location.

Tip

Store your backup codes securely. If you lose access to your authenticator app and cannot generate codes, you can use a backup code to sign in.

Signing In with 2FA

When 2FA is enabled, after entering your email and password you will be prompted for a verification code:

1. Enter the current one-time code from your authenticator app.
2. Click Verify (or the equivalent button).
3. If the code is correct, you are signed in.

Disabling 2FA via Email

If you need to disable 2FA but cannot access your authenticator app:

1. On the 2FA prompt, look for a "Can't access your authenticator?" or "Use backup method" link.
2. Select Email me a reset link (or equivalent).
3. An email will be sent to your registered email address with a link to disable 2FA.
4. Click the link in the email.
5. 2FA is disabled for your account.

Tip

Disabling 2FA weakens your account's security. Re-enable 2FA as soon as possible after regaining access to your authenticator.

Disabling 2FA via Profile Settings

If you can still sign in (e.g. you have access to your authenticator or backup codes):

1. Navigate to Settings → Security (or Profile → Security).
2. Find the Two-Factor Authentication section.
3. Click Disable 2FA (or the equivalent button).
4. Confirm the action by entering your current password and a valid 2FA code.
5. 2FA is now disabled.