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Account Deletion

Handled by IAM, not the VCO portal

Account self-service — including deletion — is handled by IAM, not the Pilvio.pro portal. There is no in-portal "Delete Account" option. The flow described below is not available in the Pilvio.pro portal; account deletion must be performed through IAM.

You can permanently delete your own Pilvio.pro account. This action removes your personal account data from the platform.

Warning

This action is irreversible. Once your account is deleted, it cannot be recovered. Resources you own are automatically cleaned up as part of the deletion — you are removed from all organisations and your memberships are revoked.

Prerequisites

Before you can delete your account:

  • Resources you own — Cloudspaces, VMs, disks and other resources you own are automatically cleaned up as part of the deletion (you are removed from all organisations and your memberships are revoked).
  • Organisation ownership — If you are the sole owner of an organisation, deleting your account will also delete that organisation and all its sub-organisations.
  • No pending invoices — Your account must have no outstanding invoices. (Note: this is a business policy — the IAM deletion code does not enforce it as a code gate.)
  • Organisation memberships — You are automatically removed from all organisations you belong to as part of the deletion.

Deleting Your Account

Account deletion is performed in IAM — the identity system the Pilvio.pro portal uses for login — not in the Pilvio.pro portal itself. There is no in-portal "Delete Account" option.

  1. Sign in to IAM using the same credentials you use for the Pilvio.pro portal.
  2. Open your account-management settings in IAM.
  3. Use IAM's account-deletion option to delete your account.

What Data Is Retained

For legal and billing reasons, some data is retained after account deletion:

  • Billing and invoice records — retained per applicable legal requirements.
  • Audit logs — actions performed under your account are retained as part of the platform's audit trail and cannot be removed.
  • Resources you transferred — any resources you transferred to other users are unaffected.

What Is Removed

  • Your personal profile information (name, email, phone number).
  • Your login credentials and two-factor authentication configuration.
  • Your API keys and tokens.
  • Your membership in any organisations.
  • Your notification preferences and settings.

Tip

If you cannot delete your account because of residual resources or ownership issues, contact your organisation administrator or the Pilvio.pro platform operator for assistance.