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Portal

First Login

This guide explains how to sign in to Pilvio.pro, select a customer account, and enter the customer portal.

If you do not have a user account yet, start with Create Your Account.

Signing In

  1. Open your Pilvio.pro portal URL.
  2. The portal redirects you to the IAM login page.
  3. Enter your email address and password, then sign in.
  4. Complete two-factor authentication when it is enabled for your account.

After authentication, the portal opens the Welcome page.

The Welcome Page

The Welcome page is your entry point to Pilvio.pro. It lists the customer accounts available to you as a grid of tiles. Each tile shows the customer name, and — where the account has them recorded — its address, telephone number, and status. Use the copy icon beside a customer name to copy its customer ID.

An account can belong to several customers. The Welcome page lists every customer you belong to, so select the one you want to work in.

Click a customer name to open that customer's portal.

Note

Accounts that are not yet active behave differently. A customer Awaiting approval or Awaiting credit card information opens the registration flow rather than the portal, so you can complete the missing step. Only Active customers open a portal directly.

Finding a Customer

Use Search to filter by ID, name, address, telephone number, or status. When you have access to many customers the grid is paginated — use the page controls beneath it to move between pages. Search filters the whole list, not just the visible page.

Registering a Customer Account

If your operator has enabled self-registration, the Register customer account tile is the first tile in the grid, before the customer list, and appears on every page. If self-registration is disabled and you have no customer accounts, the page tells you to contact your operator's support address instead. The wizard, the payment step and the account statuses are described in Create Your Account.

Welcome Page Shortcuts

The bottom of the Welcome page provides shortcuts to:

  • MANAGE YOUR PROFILE — manage your profile in IAM
  • READ OUR DOCUMENTATION — read the Pilvio.pro documentation
  • CHECK OUT OUR APIS — view the API documentation
  • SUBSCRIBE FOR OUR NEWS AND UPDATES — subscribe to news and updates

The Customer Portal

After you select a customer, the portal opens that customer's home page. The home page provides access to the customer's Cloudspaces, Objectspaces, and Containerspaces, together with news and software updates.

What you can see and do depends on your role and on the services enabled for the selected customer.

If you are a role user

A role user is a member who was granted access through a role (rather than a customer admin). You see the resource sections of the menu — Support, Locations, Cloudspaces, Objectspaces, Disks, vGPUs, Recycle bin, Spendings, Docs, APIs and IAM — and can work with the resources your role permits. You do not see the Admin group. Some items (such as Spendings) may appear but require customer-admin access to open.

If you are a customer admin

A customer admin sees everything a role user sees, plus an Admin group at the top of the menu: Certificate Store, Roles, Service Accounts, DNS, License Notifications, Audits, Credit cards, Billing, Emergency notifications, Backups and VDI. This is where you manage users, roles, billing, certificates and backups for the organisation.

See Layout & Navigation for the full menu reference.

Use the Active customer selector in the top bar to switch customer; the copy button beside it copies the customer ID.

Next Steps