Emergency Notifications

Emergency notifications alert you when one of your VMs has been migrated from one compute node to another and rebooted as a result. Because a reboot interrupts whatever the VM was running, these alerts are sent through channels you are likely to see quickly: by email, or by a phone call to your support line.

They are distinct from the notifications described in Notifications, which cover news, planned maintenance and outage warnings that you subscribe to per location and notification type.

Tip

Emergency notifications are triggered by an event affecting your own VMs — they are not general platform announcements.

Accessing Emergency Notifications

Navigate to Admin > Emergency notifications in the left navigation drawer.

You see the emergency notification settings for your customer account: the contact details to use, and a per-location subscription table.

Configuring Alert Contacts

Provide the contact details to use when one of your VMs is affected.

1. Navigate to Admin > Emergency notifications.
2. In the Emergency notification contact info section, enter an Alert email address (e.g. alerts@example.com).
3. (Optional) Enter an Alert phone number (e.g. +3293242088).
4. Click SAVE.

A contact detail also acts as a switch for its channel: until an Alert email is set you cannot subscribe locations to email alerts, and the same applies to Alert phone for phone alerts.

Warning

These are the only contact details used for emergency notifications. Keep them up to date.

Tip

Each field takes a single value. If you want more than one person to be alerted, point the Alert email at a shared mailbox or distribution list, and the Alert phone at a support line rather than a personal number.

Managing Location Subscriptions

Control which locations receive emergency notifications and through which channel.

Under Subscribe to emergency notifications, a searchable table lists the locations available to your customer account, each with a Contact By Email and a Contact By Phone toggle. Switch these on or off to subscribe or unsubscribe a location from each channel. A Select All row applies your choice to every location in the table.

Tip

Subscriptions are managed at the location level. If a location is unsubscribed, users in that location will not receive emergency notifications for that channel.

Receiving Emergency Notifications

Emergency notifications go to the Alert email and Alert phone configured above — not to individual users' own addresses. If you are not receiving them:

1. Check that the Alert email and Alert phone are correct and monitored.
2. Check the spam or junk folder of the alert mailbox.
3. Check that the location the VM runs in is subscribed to the channel you expect.

Warning

These alerts go to the contact details configured here rather than to every user individually, so make sure they reach someone who is actually monitoring them.