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Portal

Create Your Account

Getting started on Pilvio.pro takes two steps, and they happen in two different places:

  1. Create your user account on the sign-in service (IAM). This is you: your name, email address and password.
  2. Register a customer account in the Pilvio.pro portal. This is your organisation: the company that owns the cloud resources and receives the invoices.

Your user account can belong to one or more customer accounts. If someone in your organisation already has a customer account, you do not register a new one. Ask a customer admin to give your user access to it (see Roles & Permissions), then skip to Sign in.

Step 1: Create your user account

  1. Open your Pilvio.pro portal URL. The portal sends you to the sign-in page.
  2. Select register now under the sign-in form. If your operator offers single sign-on, you can instead choose Sign in with your identity provider, and the steps below are replaced by a short email check.
  3. Fill in your first name, last name, email address, and a password (twice).
  4. Accept the terms. The form links the terms and conditions, privacy policy, cookie policy and acceptable use policy of your operator.
  5. Select Register. A 6-digit code is sent to your email address. Enter it to confirm that the address is yours. Use Resend code if it does not arrive.

Once the code is accepted you are signed in and returned to the portal.

Note

Password rules, two-factor authentication, recovery and everything else about your user account is handled by IAM, not by the Pilvio.pro portal. See Login, Recovery & 2FA.

Step 2: Register your customer account

After signing in, the portal opens the Welcome page, which lists the customer accounts you can access. A new user has none yet, and the page says so.

What you see next depends on how your operator has set up the portal:

You see It means
A Register customer account tile Self-registration is on. Select it and follow the wizard below.
A message with a support email address Self-registration is off. Contact that address and the operator creates the customer account for you, or gives your user access to an existing one.

The registration wizard

The wizard has up to three steps. The step bar at the top shows where you are.

1. Customer account information. One form, all on one page:

Section Fields
Contact info First name, last name, email, phone number
Company info Company name, company address
Billing contact Contact name, email, phone number
Billing address Address, VAT number (if applicable)

The address fields have a search box and a map picker. Type an address and press Enter to find it on the map.

2. Payment information. This step only appears if your operator requires a payment method. You add a card with the operator's payment provider, and the registration cannot be finished until a card is attached.

3. Created or Completed. The last step confirms the result:

  • Completed: the customer account is active. Select Get started to open it.
  • Created: your operator approves new customer accounts by hand. The account waits for approval and cannot be used yet. Select Home to go back to the Welcome page.

Accounts that are not finished yet

Until the account is active, its tile on the Welcome page shows a status:

Status What to do
Awaiting credit card information Select the tile to return to the wizard and add your card. To abandon the registration, use the X button on the tile.
Awaiting approval Nothing. An administrator of the operator has to approve it. Selecting the tile shows the same status.
Active Select the tile to open the customer portal.

Before you start (Admin)

Check these places in the portal when your account is ready.

Billing

  • Admin > Billing lists your invoices (Invoice number, Month, Amount, Payment status).
  • Spendings is a dashboard that opens in a new tab. Opening it needs customer-admin access.

Unit prices

Unit prices are shown on the Locations page, in a price table with the columns Location, Currency, SU, OU, MU, VCU, TU, WU, NU, PIU, VGU, FSU and Status. They are also shown at the location step of the create-cloudspace wizard. Check them against your contract. The units are explained in Billing & Resource Units.

What you can configure in Locations

On the Locations page, click a location's name to open its detail page. It has these tabs: VM IMAGES, CDROM IMAGES, ROLES & PERMISSIONS, WORKERS, EXTERNAL NETWORKS and STORAGE CLASSES.

  • VM IMAGES and CDROM IMAGES: you can add your own images with ADD VIRTUAL MACHINE IMAGE and ADD CDROM IMAGE.
  • EXTERNAL NETWORKS and STORAGE CLASSES are read-only tables. To get additional ones, contact your operator.
  • Limits on what your customer account may use are set by your operator. To ask for more, contact your operator.

Who does what after you sign up

A customer account has two kinds of people, and it helps to know which one you are:

Who How they get access What they do
Owner / member Created with the account, or invited as an owner/member of the IAM organisation Manage the organisation itself: invite or remove people, create roles. An owner can also remove members; a member cannot invite or remove others.
Customer admin Granted a customer-admin role on the customer Manage the customer in the portal's Admin section: users' access, roles, billing, certificates, backups, DNS.
Role user Invited and granted a role (often read-only or scoped) Work with the resources the role allows. Most people in an organisation are role users.

Note

Owner/member is an IAM organisation distinction (it controls who can invite or remove members). The portal's Admin section is a separate thing — it is shown to users who hold a customer-admin role grant. One person can be both.

For owners and customer admins

As the person who sets up the account, a few things are worth doing before anyone deploys:

  • Check billing first. If your operator requires a credit card, attach it and confirm the prices you see match your contract before creating resources. See Billing & Resource Units and Spending Analysis.
  • Know your capacity. The Locations view shows the locations available to you and your quotas/limits there. To raise a limit, contact your operator.
  • Invite your team and set up roles. Create roles (for example a read-only role) and invite people into them — see Roles & Permissions. Invited people follow the invitation flow below, which is different from self-registration.
  • Upload your own images and CD-ROMs if you need to move existing workloads. Images not in the default catalogue are an owner/admin responsibility — role users generally cannot upload them. See Images.
  • Request external networks and storage classes. Additional external networks and non-default storage classes are configured by your operator, not self-served — ask them, and note that the storage class you choose affects billing (its SU multiplier).

What you can give access to

Access is given through roles. A role can be granted on the whole customer, or on a single cloudspace, objectspace, location, disk, virtual machine or VDI profile. A customer-level grant applies to everything under the customer. See Roles & Permissions.

What a role user sees is also limited by the portal's menu. The Admin group, Software Licenses and Containerspaces are for customer admins: a role user does not see them. If a colleague needs to work with containerspaces, they need the customer-admin role, so decide who gets it. The full list of what a role user can and cannot reach is in Roles at a Glance.

For role users

If you were invited, you do not register a new account — you accept the invitation and sign in with your IAM account (see below). What you can see and do is limited to the role you were given; if something you expect is missing, ask your customer admin to grant the right role.

Accepting an invitation

If someone invites you to their organisation, you do not use the registration wizard above — invitations are handled by IAM.

  1. You receive an email such as "You have been invited to the <organisation> organization on IAM. Click the link below to accept the invitation." The link opens your IAM notifications page; it is not a one-click accept link.
  2. Sign in to IAM with the invited email address. If you do not yet have an IAM account, create one for that address first.
  3. On the notifications page, open the pending invitation and accept it.

The organisation you are invited to is named after the role you were granted (for example acme.roles.readonly), because each role maps to an IAM sub-organisation. Once you accept, sign in to the Pilvio.pro portal as usual — you will see only the resources and menu items that your role allows.

Next steps